Shopping FAQs

1. What payment methods are accepted at ZEROCHU?
We accept Paypal, Visa, Master

2. Is there any import cost?
There may be additional duties, fees, or taxes raised by the authorities in your country that we have no control over (outside EU & US). You will need to take care of them yourself when receiving the shipment but rest assured your ZEROCHU order will soon be heading your way.

3. How do I track my order?
All shipping information will be emailed to you as soon as your purchase is shipped.Please use the link included in the email to track your delivery directly on the delivery company web page. If the link is not responsive for any reason, please access the web page of the delivery company and enter the tracking number manually to verify the status of your delivery.

4. Will my credit card details be stored?
To safeguard your security, ZEROCHU does not store any credit card details. Online purchase transactions will be charged to your credit card at the time you submit your order. However, the transaction will ever only be put through after we have verified your card details, received credit authorization, and confirmed stock availability. We will send you an email if we are unable to complete your order for any reason.

5. When will I receive my package?
Internet orders are usually shipped within two days of approving an order. Most orders are delivered within five days of shipment, but be aware that this can vary depending on the country. You can always check your order's status by logging in to your ZEROCHU account and checking the status of your delivery using the tracking information we send via email once the parcel is shipped. Please note that we cannot ship to certain countries due to legal restrictions. If delivery problems arise, we will contact you by email or phone.

6. How much does it cost to ship to my country?
Regular shipping of ZEROCHU products is free, but we also offer other shipping options that require additional duties, fees, or taxes outside the EU and US raised by the authorities in your country that we have no control over.