Product FAQs

1. Are all products sold on ZEROCHU made from body safe materials?
In ZEROCHU, we value the safety of our customers most. All products we sold are made from body safe materials such as medical grade silicone. We speak NO to all sexual wellness which may cause harm to the human body.

2. Are all ZEROCHU toys waterproof?
Yes, all ZEROCHU toys are 100% waterproof to maximize your pleasure. Also, they are super easy to clean. In fact, why not take a nice bath or a warm shower and see for yourself? Work can wait.

3. How do I dispose of my device?
Only dispose of your device if it's ready to be disposed of. Keep in mind that opening the device will void its warranty. Because all ZEROCHU devices contain a lithium-ion battery, the battery must be removed before disposal and should not be thrown away with household waste. To remove the battery, peel away the silicone cover, open the plastic shell, and remove the battery to be disposed of by your local environmental regulations. Wear gloves during this process for your safety. Now that you have successfully disposed of your device, it's the perfect opportunity to see what else is in store for you.

4. How to charge my ZEROCHU toy?
All ZEROCHU toys need to be charged before you first use them. After that, only power them when they are completely empty to save their battery life. Lights will start to blink, indicating a recharge is needed. When lights are steady device is fully charged, and you're ready to go.

5. Do all ZEROCHU toys come with USB cable?
Yes, most of our products are rechargeable and come with a USB cable. Remote controllers and ZEROCHU Smart Bead™ vibrators are compatible with batteries (come with the product), so all you have to do is make sure they are charged and get down to work.

6. Can I use my adapter with the ZEROCHU cable charger?
Of course - all USB adapters are universal. Depending on the manufacturer, some will take a longer or shorter time to charge (same as if you charge your phone via the computer or a wall charger adapter). That's why we offer the original ZEROCHU adapter - why would you want to keep yourself waiting?