General FAQs

1.Will the shipping process be in discreet ?
Sure. 100% discreet packing, your order will be packaged with a normal box (Neither company name nor product name would be seen on the box, so you don't need to worry).

2. What should I do if I face any product defects?
ZEROCHU offers 30 days money back guarantee and 1 year warranty for all our products. If you meet any defective products, please send an email to our Customer Support at tianyishopify@163.com with photos of the products, order number and a short description of the defects.

3. Are all products sold on ZEROCHU made from body safe materials?
In ZEROCHU, we value the safety of our customers most. All products we sold are made from body safe materials such as medical grade silicone. We speak NO to all sexual wellness which may cause harm to the human body.

4. What payment methods are accepted at ZEROCHU?
We accept Paypal, Visa, Master.

5. Can I cancel the order?
We can cancel the order before shipping. But as for the shipped order, we have to say sorry that we can't cancel the order because we have handed it over to the carrier for transportation, we have no right to stop the shipment in transit.

6. When do I receive the Welcome ZEROCHU coupon code?
You will receive an email with your ZEROCHU coupon code within 24 hours after your subscription. This coupon code is valid on all purchases on mall.zerochu.com - excluding crowdfunding purchases, ZEROCHU luxe range, new additions, and bundles. Your discount amount will be calculated from the total product price.

7. Can a coupon be used on top of other coupons or discounts?
Unless specified, coupons are not stackable with other promotional offers. They apply to any item in the currently active promotion but are calculated from the total, non-discounted product price.

8. Can I apply several coupon codes on one order?
It is not possible to apply more than one coupon code per order. But only the sky is the limit when it comes to the number of orders you can make.

9. Can I become a ZEROCHU tester?
Thank you for your kind offer, but fortunately, all of our products have already been thoroughly tested to make sure you get the best experience. All you have to do is pick out your favorites and let your imagination do the rest.