1.Will the shipping process be in discreet ?
Sure. 100% discreet packing, your order will be packaged with a normal box (Neither company name nor product name would be seen on the box, so you don't need to worry).

2. What should I do if I face any product defects?
ZEROCHU offers 30 days money back guarantee and 1 year warranty for all our products. If you meet any defective products, please send an email to our Customer Support at tianyishopify@163.com with photos of the products, order number and a short description of the defects.

3. Are all products sold on ZEROCHU made from body safe materials?
In ZEROCHU, we value the safety of our customers most. All products we sold are made from body safe materials such as medical grade silicone. We speak NO to all sexual wellness which may cause harm to the human body.

4. What payment methods are accepted at ZEROCHU?
We accept Paypal, Visa, Master.

5. Can I cancel the order?
We can cancel the order before shipping. But as for the shipped order, we have to say sorry that we can't cancel the order because we have handed it over to the carrier for transportation, we have no right to stop the shipment in transit.

6. When do I receive the Welcome ZEROCHU coupon code?
You will receive an email with your ZEROCHU coupon code within 24 hours after your subscription. This coupon code is valid on all purchases on mall.zerochu.com - excluding crowdfunding purchases, ZEROCHU luxe range, new additions, and bundles. Your discount amount will be calculated from the total product price.

7. Can a coupon be used on top of other coupons or discounts?
Unless specified, coupons are not stackable with other promotional offers. They apply to any item in the currently active promotion but are calculated from the total, non-discounted product price.

8. Can I apply several coupon codes on one order?
It is not possible to apply more than one coupon code per order. But only the sky is the limit when it comes to the number of orders you can make.

9. Can I become a ZEROCHU tester?
Thank you for your kind offer, but fortunately, all of our products have already been thoroughly tested to make sure you get the best experience. All you have to do is pick out your favorites and let your imagination do the rest.

1. Are all products sold on ZEROCHU made from body safe materials?
In ZEROCHU, we value the safety of our customers most. All products we sold are made from body safe materials such as medical grade silicone. We speak NO to all sexual wellness which may cause harm to the human body.

2. Are all ZEROCHU toys waterproof?
Yes, all ZEROCHU toys are 100% waterproof to maximize your pleasure. Also, they are super easy to clean. In fact, why not take a nice bath or a warm shower and see for yourself? Work can wait.

3. How do I dispose of my device?
Only dispose of your device if it's ready to be disposed of. Keep in mind that opening the device will void its warranty. Because all ZEROCHU devices contain a lithium-ion battery, the battery must be removed before disposal and should not be thrown away with household waste. To remove the battery, peel away the silicone cover, open the plastic shell, and remove the battery to be disposed of by your local environmental regulations. Wear gloves during this process for your safety. Now that you have successfully disposed of your device, it's the perfect opportunity to see what else is in store for you.

4. How to charge my ZEROCHU toy?
All ZEROCHU toys need to be charged before you first use them. After that, only power them when they are completely empty to save their battery life. Lights will start to blink, indicating a recharge is needed. When lights are steady device is fully charged, and you're ready to go.

5. Do all ZEROCHU toys come with USB cable?
Yes, most of our products are rechargeable and come with a USB cable. Remote controllers and ZEROCHU Smart Bead™ vibrators are compatible with batteries (come with the product), so all you have to do is make sure they are charged and get down to work.

6. Can I use my adapter with the ZEROCHU cable charger?
Of course - all USB adapters are universal. Depending on the manufacturer, some will take a longer or shorter time to charge (same as if you charge your phone via the computer or a wall charger adapter). That's why we offer the original ZEROCHU adapter - why would you want to keep yourself waiting?

1. What payment methods are accepted at ZEROCHU?
We accept Paypal, Visa, Master

2. Is there any import cost?
There may be additional duties, fees, or taxes raised by the authorities in your country that we have no control over (outside EU & US). You will need to take care of them yourself when receiving the shipment but rest assured your ZEROCHU order will soon be heading your way.

3. How do I track my order?
All shipping information will be emailed to you as soon as your purchase is shipped.Please use the link included in the email to track your delivery directly on the delivery company web page. If the link is not responsive for any reason, please access the web page of the delivery company and enter the tracking number manually to verify the status of your delivery.

4. Will my credit card details be stored?
To safeguard your security, ZEROCHU does not store any credit card details. Online purchase transactions will be charged to your credit card at the time you submit your order. However, the transaction will ever only be put through after we have verified your card details, received credit authorization, and confirmed stock availability. We will send you an email if we are unable to complete your order for any reason.

5. When will I receive my package?
Internet orders are usually shipped within two days of approving an order. Most orders are delivered within five days of shipment, but be aware that this can vary depending on the country. You can always check your order's status by logging in to your ZEROCHU account and checking the status of your delivery using the tracking information we send via email once the parcel is shipped. Please note that we cannot ship to certain countries due to legal restrictions. If delivery problems arise, we will contact you by email or phone.

6. How much does it cost to ship to my country?
Regular shipping of ZEROCHU products is free, but we also offer other shipping options that require additional duties, fees, or taxes outside the EU and US raised by the authorities in your country that we have no control over.

1. Can I cancel the order?
We can cancel the order before shipping. But as for the shipped order, we have to say sorry that we can't cancel the order because we have handed it over to the carrier for transportation, we have no right to stop the shipment in transit.

2. Can I return or exchange a ZEROCHU product?
If you changed your mind about your purchase, it might be returned unopened and unused within 14 days of product reception.
Please note:
- We cannot accept returns or exchanges on items that have been opened.
- Opened pleasure objects may only be returned under warranty ONLY if they are malfunctioning.
- To receive a refund, any bundle or set must be returned in full, with all items unopened.
- Shipping charges will only be refunded in cases where our error caused the return.
- Pre-authorization is required for all returns and exchanges.
If you purchased your product from an alternate ZEROCHU retailer, only defective items might be returned under warranty with a valid proof of purchase. We will not accept unopened returns from an alternate ZEROCHU retailer. To return or exchange an unopened pleasure object, please contact us via phone or email at https://mall.zerochu.com/pages/contact-us.
If you find that the box has been damaged, opened, or its contents are missing upon receipt of your delivery, please ensure that you take a photograph of the damaged packaging, which should be emailed to us. If you are at home during the delivery, write "Damaged/Opened/Missing content" and refuse the package delivered by DHL/USPS. You are having trouble with your ZEROCHU pleasure object and need to take advantage of our warranty; please follow this link for contact us at https://mall.zerochu.com/pages/contact-us.

3. Is your packaging discrete?
Your discretion is essential to us, so we made sure our packages come in plain cardboard without any big letters and logos. However, due to law and various customs regulations, and international inspections, the waybill label must contain written information about the sender, which comes in tiny letters.